What to Expect

The Hills Spa is a retreat from the hustle and bustle of day to day life. To help preserve the relaxing atmosphere and ensure a great experience for all guests, our spa floor is a designated quiet zone.

The Steam Room and Sauna are complimentary to guests receiving body or facial services.
We encourage all guests 16 and older to use the facilities at their discretion; guests under the age of 16 must be accompanied by a parent or guardian. Please refer to the health history form (insert link here) for rules, potential risks and suggestions for steam and sauna usage.

In order to ensure all visitors with booked appointments are able to enjoy the space, we do not currently offer passes for steam room and sauna use only. Watch for updates and availability for this option in the future.

If it is your first time with us, we suggest you arrive a minimum of 30 minutes before your service. This will allow you time to fill out a health history and spa usage form as well as use the facilities before your treatment.

If you are a returning visitor, please plan to arrive a minimum of 15 minutes before your treatment to ensure your treatment can begin on time. Arriving late for your appointment may result in a shorter service length or cancellation of your appointment.

Guests wishing to use the Steam Room and Sauna before their services are welcome to arrive up to 60 minutes before their appointment time and can stay as long as they like after their appointment.

Upon arriving at The Hills Spa, you will be provided with a robe, a Turkish wrap, and a pair of slippers.

You may undress completely beneath your wrap and robe for all services, as your body will be draped during all treatments, except for the parts being worked on. For wet room treatments, we provide disposable undergarments or you may wear a two-piece bathing suit for women or swim trunks for men.

For our Sauna and Steam room you may wear a bathing suit. For hygienic reasons we ask that a towel be placed down before you sit or that you wear the turkish wrap provided.

Our change rooms are equipped with a locker to store your belongings. The Hills Spa is not responsible for loss or theft of personal property. We recommend leaving your valuable items at home for peace of mind.

The Hills Spa is located at 1031 Rosser Avenue. Spa reception is on the 2nd floor while all spa facilities are located on the 3rd floor. Please note that we do not have an elevator.

Rosser Avenue is a one way street that runs west to east. We have street parking available in front of the Hills Spa as well as 11th street running north and south. The meters run Monday through Friday from 8am to 4pm and have a 2 hour maximum at a charge of $1.00. Parking after 4 and weekend parking is free.

If you don’t mind a short walk there is free parking on Pacific Ave along with a free public parking lot.

We are dedicated to providing all guests with a peaceful environment, so must ask that you silence your cell phones prior to entering the spa. Photographing of other spa guests without permission is prohibited.

Our relaxation room is equipped with water, tea and an assortment of snacks. Outside food and beverages are not permitted. Catering options are available for private group bookings.

Guests under the age of 16 must be accompanied by a parent or guardian while using the steam room, sauna and relaxation room.

Direct Billing for massage therapy is available. Please note that not all major insurance plans have direct billing. Itemized receipts will be provided. Please talk to your RMT for more information.

Due to the popularity and demand for The Hills Spa services, we have a strict 24-Hour Cancellation Policy.

If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify us a minimum of 24 hours in advance. Groups and Parties must notify us one week in advance of their booking.

Cancellations or no-shows with less than 24 hours’ notice may still be charged at full value.

Unfortunately, arriving late will limit your treatment time, as we must honor our schedule so the next guest will not be delayed. Should you arrive late and have your service shortened as a result, you will still be charged the full value. Thank you for your understanding and cooperation.

Gift cards or gift certificates for spa services do not expire. Periodically, The Hills Spa issues Promotional Gift Certificates for events that may have expiries attached. In this case, the date of expiry will be clearly marked.